Impact of E-Governance

Quality services and information for citizens: E-Governance provides reliable and useful information in time. In the earlier stage, information was available in the aspects of forms, rules, procedures etc. but in e-governance, information is available on internet which saves time, effort and money.

Accountability of the government: Accountability of government increases with the popularity of e-governance. Citizens are more aware about their rights, facilities and expenditures of government on schemes. Government becomes answerable to the citizens for their performances and future plans which increases productivity and efficiency of working of government.

Expanded approach and reach of governance: E-Governance makes strong bonding and connection between government and citizens. It minimises the gap, increases interaction and trustability among citizens and government. With the advancement of telephone network and expansion of internet facilitates the delivery of large number of services to the citizens

II. DIFFERENT SERVICES THROUGH E-GOVERNANCE

E-Governance is designed to provide the services to different sectors or areas and its role is multi-dimensional. The egovernance may provide services [5-8] in different dimensions which are analysed and discussed below.

1. E-GOVERNENCE SERVICES FROM GOVERNMENT TO CITIZENS (G2C): This model relates to the services provided by the government to the citizens. This model makes the strong interaction between government and citizens. Citizens use the desired services provided by the government. Citizens can interact with the government any time (24 hours a day, 7 days a week), any place (service centre, home/workplace) and with suitable medium (internet, fax, telephone, email etc.). The main objective is to enable the citizens to take benefits from efficient delivery of a large range of public services and to make government, citizens friendly. The following are the services provided by the G2C model: E-Citizen: E-Citizen creates many service centres to offer the various customer services like issue of Ration Cards, Certificates, Passports, Online filling of FIR and Payment of online bills such as electricity, taxes, water, telephone bills etc. These centres are like government shops for providing governmental services. E-Medicine: It involves online availability of various hospitals and better medical services in different parts of country. E-Education: With the help of E-Education, government take many initiatives to educate the citizens and upgrade their knowledge with various information technologies. E-Transport: E-Transport provides many facilities like online registration of vehicles, online issue of driving licenses, online payment of challans and taxes, control of pollution. E-Registration: E-Registration reduces the paper work for registration and transfer of properties and stamp duty. It reduces the duplication of entries and increases the transparency in work. The main aim of the G2C model is to deliver all the services of government to its citizens. The G2C model will successful if all the citizens have knowledge of all the government activities. Many groups like journalists, civil servants, oppositions will keep their eyes on the expenditure of government. Government should take feedback from public to improve the understanding between government and citizens.

2. E-GOVERNENCE SERVICES FROM GOVERNMENT TO GOVERNMENT (G2G): It is also known as E-Administration. In this model, services are being shared between many governments. Information are shared among various government agencies, organizations and departments. The following are the services discussed in the G2G model: E-Secretariat: E-Secretariat provides huge, valuable and functional information of the state. In E-Secretariat, multiple departments are linked together on internet and exchange the information of various components. It also links all the governmental departments with their headquarters and state capitals. E-Police: E-Police helps everyone to feel safe and secure. For this purpose, E-Police maintains two databases. First database is of police personnel which provide records (current and previous posting etc.) of persons working in police. This database helps people to find the specialization of policemen according to geographical regions and skills. Second database is of criminal records. This database provides full detail of any criminal by just typing the name of criminal. This database also provide the past activities and area of operation of any criminal. E-Court: E-Court will bring a revolution in the Indian pending court cases. In India, there are number of pending cases which produce frustration in people and will bring the system to a halt. Both consumers and the system need the change. If the system w3ill work in the same manner in future, than one day it will collapse. In E-Court, IT transforms the system into databases of cases having zero level dependency. In such systems, Judges can consider the appeals from intranet, give their decisions online by considering recorded facts of case and reduce the backlog of cases. The success of G2G model is based on some important aspects like expenditure, establishment of network, planning, monitoring and controlling the performance of process resources like human and financial.

3. E-GOVERNENCE SERVICES FROM GOVERNMENT TO EMPLOYEES (G2E): Government to employee model increases a transparent connection between government and its employee. Employee can monitor the functioning of the government and government can also check the working and efficiency of its employees. With the help of this model, employees can aware of their benefits and Research Article April 2014 Pathak et al. Page 102 International Journal of Emerging Research in Management &Technology ISSN: 2278-9359 (Volume-3, Issue-4) responsibilities. This model enhances the strengths and accessibility of the employees in the governmental organization. This model share the important information like attendance record, employee record, complaints, employee salary, working record and all kind of rule – regulations etc.

4. E-GOVERNENCE SERVICES FROM GOVERNMENT TO BUSINESS (G2B): Government to business model makes connection between private sector and government sector. Government and business organizations exchange important information like collection of taxes, payment of bills and penalty, sharing of rules and data. The following is the service provided by the G2B model: E-Taxation: In the G2B model, business organizations achieve many services from government like getting licenses, payment of bills and taxes, complaints/dissatisfaction, rejection and approval of patent etc. The standards for electronic transactions and secure payment mechanism to enable payments over the electronic medium are required in the success of G2B model.

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